Contact Us
We're glad to hear from visitors of Jackpot City Canada. Whether you have a question about a bonus, want to report an issue with the site, suggest an improvement or exercise a privacy right, you can reach us using the channels below.
The fastest way to reach our team is by email:
We aim to respond to every enquiry within 2 business days. Privacy-related requests are handled within the 30-day window required by Canada's PIPEDA.
What to Include in Your Message
To help us answer accurately and quickly, please include:
- A clear subject line (for example, "Question about welcome bonus" or "Privacy data request");
- The page or section of the site your message refers to, when relevant;
- A description of your question or feedback in plain language;
- Your preferred reply language (English or French).
Please do not include passwords, credit card numbers, banking credentials or government ID numbers in your email. We never ask for that information by email.
What We Can — and Cannot — Help With
This site is an independent informational and review platform. We can:
- Answer general questions about Jackpot City's bonuses, payments, games and policies as described on this site;
- Receive feedback or correction requests about our content;
- Process privacy requests under PIPEDA (access, correction, withdrawal of consent, deletion).
We cannot:
- Access, modify or close your Jackpot City casino account;
- Process deposits, withdrawals or KYC verification;
- Approve or release bonuses, free spins or VIP rewards.
For anything related to a real-money casino account, please contact the operator's official customer support directly through the Jackpot City casino site.
Responsible Gambling Concerns
If you or someone close to you is worried about gambling habits, free 24/7 support is available across Canada — see our Responsible Gambling page for the full list of helplines, including ConnexOntario (1-866-531-2600) and the Quebec Help and Referral Centre (1-800-461-0140).